Because Every Sound Tells A Story

Terms and Conditions (Effective Date: April 16, 2025)

Welcome to the official website of Priya Hearing Health Care Centre. By using this website, you agree to
comply with and be bound by the following terms and conditions:

1. Website Purpose
This website is designed for educational and awareness purposes only. We do not facilitate online orders,
bookings, or transactions via this platform.

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2. No Online Sales
Purchases can only be made in person at our authorized clinics. We do not offer direct online purchases or
home delivery through this website.

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3. Pricing & Product Information
Prices, specifications, and promotional content displayed on the website or social media platforms are subject to change without prior notice. These are indicative and not contractual. Prices may vary due to manufacturer adjustments or unforeseen circumstances.

Note: Any promotional content or pricing cannot be demanded or claimed unless explicitly confirmed by our clinic at the time of billing.

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4. Offers & Promotions
All offers communicated through our website, social media, or marketing partners are exclusive,
time-sensitive, and non-transferable. Availability is limited and subject to change at our discretion. We
reserve the right to modify, withdraw, or deny the application of promotions without prior notice or obligation.

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Product Policy & Customer Guidelines

1. Hearing Aid Warranty
All hearing aids sold-including brands such as Signia, ReSound, and others-are covered under the respective
manufacturer's warranty. Warranty is valid only if the device is used as per brand-recommended guidelines.
It does not cover:
- Water damage
- Physical mishandling
- Receiver issues in RIC (Receiver-in-Canal) and RIE (Receiver-in-Ear) models

 

2. Final Billing Policy
Once billing is completed at our clinic, the transaction is considered final. We do not accommodate:
- Cancellations
- Refunds
- Product exchanges

Please ensure all product specifications, model details, and compatibility are verified before payment.

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3. No Return or Exchange
Due to the customized and personal-use nature of hearing aids, returns and exchanges are strictly not
allowed for any model or brand.

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4. Trial & Fitting
We encourage all clients to undergo a no-obligation hearing aid trial before purchase. Final fitting and
adjustments are done using individual audiometric reports to ensure optimal performance.

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5. After-Sales Service
We provide post-purchase support such as programming, re-tuning, and basic maintenance as per brand
policies. Battery replacements and regular servicing are available at designated Priya Hearing centers only.

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6. Device Care Guidelines
To ensure device longevity, customers are expected to follow all provided maintenance instructions. Damage
caused by negligence, water exposure, or improper handling will void the warranty.

 

Privacy Policy (Effective Date: April 16, 2025)

 

1. Data Collection
During appointments or service interactions, we may collect customer information including:
- Name and contact details
- Hearing test results and preferences
- Device usage data
We do not collect or process any payment or transaction data online.

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2. Use of Information
Collected information is used for:
- Internal record maintenance
- Service coordination and warranty support
- Customer follow-ups and updates

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By providing your details, you consent to receive notifications via SMS, WhatsApp, or email unless you
choose to opt out.

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3. Digital Communication Consent
By engaging with our services digitally, you consent to our use of digital platforms for service communication, updates, and hearing health awareness.

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4. Data Sharing
We do not sell or rent your data. Information may be shared only with authorized technicians or hearing aid
brands as necessary for service or warranty fulfillment.

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5. Security of Information
All personal data is stored securely and treated with confidentiality. However, as with any digital interaction,
absolute security cannot be guaranteed.

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Legal Disclaimer (Effective Date: April 16, 2025)

 

1. No Medical Advice
Information provided on the website is general and should not be considered a substitute for medical advice. Please consult a qualified audiologist or ENT specialist for diagnosis and treatment.

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2. Individual Results May Vary
Hearing aid effectiveness varies based on individual hearing conditions. Priya Hearing does not guarantee
specific outcomes.

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3. Content Accuracy
While we make efforts to keep the website accurate and updated, we do not guarantee the completeness or correctness of all content at all times.

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4. External Links
This website may include links to third-party websites for reference. We are not responsible for their content, policies, or practices.

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5. Limitation of Liability
We are not liable for any direct, indirect, or incidental damages resulting from the use or misuse of our
website or reliance on its content.

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6. Technical Compatibility
We do not guarantee full functionality or display accuracy on all browsers or devices.

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7. Policy Changes
All website content, service terms, and policies are subject to change without prior notification.

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Grievance Redressal
For any questions, concerns, or complaints, you can contact:
Name: Priya
Phone: +91 99166 14391 / +91 93803 89404
Email: priyahearinghealthcarecentre@gmail.com